Return to Headlines

Student Chromebook Support

 

CHROMEBOOK TROUBLE-SHOOTING INSTRUCTIONS FOR STUDENTS AND FAMILIES

Click here

 

IF YOU HAVE OTHER TECH DIFFICULTIES, CONTACT YOUR SCHOOL PRINCIPAL BY EMAIL AND DESCRIBE THE ISSUE. FIND YOUR PRINCIPALS' EMAIL ADDRESS HERE: https://www.estl189.com/domain/68

 

March 20, 2020

Dear Parents of District 189 Students,

All 1st-12th grade students were required to pick up school-issued chromebooks from the school they attend to continue their learning during this mandated school closure. Learning activities are available on our website and have been distributed by teachers. These chromebooks will allow students access to the Clever Portal, Google Classroom and other educational resources in order to keep up with essential coursework from home. Once we return to school, the devices must be returned to the school to be used in classrooms.

If you did not pickup a chromebook, please contact your child's school principal to discuss options.

East St. Louis School District 189 WILL NOT be supplying internet service for home use. Charter/Spectrum and other vendors are currently providing temporary, free Internet and WiFi service to homes with students. Below is contact information for those providing free services. 

            Charter/Spectrum       1-844-488-8395

            Verizon                      1-800-922-0204

            Mediacom                  https://mediacomcable.com/about/news/corona-company-initiatives/ 
Mediacom serves the Washington Park area. They are offering free installation and free connections for two months, and they are removing data caps (there's normally a 250GB data cap, but they're just not charging people for overages).
 AT&T, Sprint and T-Mobile are advertising reduced rates for WiFi or increased data usage for free.
 
Sprint:
  • Effective March 18th:
    • Customers with metered data plans will receive unlimited data per month for 60 days (a minimum of two bill cycles) at no extra cost.
    • We will provide customers with an additional 20GB of mobile hotspot data per month for 60 days (a minimum of two bill cycles) at no extra cost.
    • Customers with mobile hotspot-capable handsets who don’t have mobile hotspot today will now get 20GB as well per month for 60 days (a minimum of two bill cycles) at no extra cost.
  • Sprint signed FCC Chairman Ajit Pai’s Keep Americans Connected Pledge. For the next 60 days, we will support our residential and small business customers by:
    • Not terminating service if they are unable to pay their Sprint bill because of the coronavirus.
    • Waiving late fees incurred because of economic circumstances related to the pandemic.
  • Effective March 17th, customers with international long-distance calling plans will receive complimentary international calling rates from the U.S. to countries defined by the CDC as Level 3.
  • You can also find a list of FAQ’s at https://www.sprint.com/en/landings/covid-19.html?ECID=vanity:covid-19  

Families are expected to keep devices fully secure and in good working condition. Should problems arise with a chromebook after it has been received (ie. missing keys, broken charger, cracked screen, etc), please contact your building principal via email.  Principals’ email addresses can be found on the school district website under the heading “Our Schools” - http://www.estl189.com 

Some districts in our area are not able to provide this one-to-one chromebook service to their students.  The East St. Louis School District is pleased to serve our students by creating ways for children to access educational resources while at home during the Coronavirus Pandemic School Closing. 

 

3.18.2020 Letter to Parents for Chromebooks